Shipping and Returns

Shipping Policy

 

Order Processing

 

Orders placed on grouptherapy.clothing are processed Monday to Friday between 9am – 5pm, with the exception of major public holidays. For orders placed on public holidays or the weekend, processing will begin the following business day. We endeavor to ship all orders, except pre-order products, within two business days of receiving the order, conditional upon successful verification and receipt of payment and availability of the ordered product.

 

For pre-order products, processing time, from the date the order is received, is 15 business days.

 

Shipping

 

At this time, [ group therapy ]  ships to addresses within the USA only. We are also unable to currently ship to APO/FPO addresses, P.O. boxes, or U.S. territories (including Puerto Rico, Guam, Northern Mariana Islands, United States Virgin Islands, and American Samoa).

 

UPS Ground

Rate: $9.90

Estimated Delivery Time: Seven (7) Business Days

 

If you have any questions or concerns about your order, please contact us at info@13-thirteen.com

 

Returns Policy

 

We want to make sure that you are completely satisfied with your purchase with [ group therapy ] . We accept returns on full-price items in saleable condition, returned in accordance with the policy below, within 30 days of the date of receipt of the item(s). Sale or discounted products are final sale and cannot be returned.

 

If you wish to return an item, please email info@13-thirteen.com, detailing the reason you wish to make a return and providing us with the details of your order. Please do not ship any returns before contacting us.

 

Return items must be in original condition (unworn, unaltered, unwashed, etc.) with original tags attached, and accompanied by the original invoice.

 

Return items must be shipped at the customer’s expense within 30 days of the date the order was received. Please ship return items using insured traceable shipping and secure packaging. [ group therapy ]  cannot accept responsibility for any packages lost, stolen or damaged in transit. All return shipping must be pre-paid, we cannot accept CODs.

 

Please send returns to the following address:

 

P.O. Box 50247

Pasadena, CA 91115

 

Returns of full-price items that are shipped back within the 30-day time period in saleable condition, with original tags attached and accompanied by the original invoice, will be refunded to the original form of payment. Final sale items are not eligible for a refund. You will receive an email confirming when the refund is issued. Please allow up to 14 days from the time your return is received for your refund to be processed. Original shipping costs are non-refundable.

 

[ group therapy ] does not accept returns for any items purchased outside of grouptherapy.clothing.